BugBase - internal trouble ticketing system

The BugBase is a module used to managing notifications concerning jHIS™ system. It allows users to report problems that arise while they are working with the system. Reported problems, bugs, suggestions, etc. get into the database, accessed by service technicians of jHIS system. Serviceman after receiving the notification solves the problem or provide all the necessary information to resolve the problem.

Access to the BugBase module is provided by the links placed in the footer of the system:

  • Report a bug – opens a window of reporting a bug
  • BugBase – opens a window of managing reported bugs

Access to the BugBase module is provided by three privileges:

  • BUGBASE - możliwość zgłaszania błędów – gives the ability to report problems and provides access to the notified problems by this user
  • BUGBASE - możliwość wyświetlenia błędów wszystkich zgłaszających – gives the ability to view and manage problems reported by all users
  • BUGBASE - możliwość wyceny błędów – gives the ability to value reported problems These privileges should be assigned to the appropriate roles and the roles should be given to users authorized for reporting / managing / valuating problems.

    The BugBase has a built-in mechanism to inform users about the reported problems. The information is sent by email, what results that users using the module apart from appropriate permissions should have entered email address in the data of the jHIS™ system.

    The assignment of privileges to the roles is realized by "Privileges" functionality in the "Administration" menu and assignment of roles and email addresses to users by the "Users" functionality also from the "Administration" menu.